FAQ

If your items are damaged or otherwise compromised we will replace your order or offer store credit. You may be asked to return the damaged product or provide photos.

If you are unhappy for any other reason, please reach out to us at sos@captainblankenship.com and we will be able to help you. We want to hear from you, so please reach out even if you just have a question!

Please note that while we will try, we may not be able to edit or cancel orders once they have been placed, as our fulfillment company may have already packed them.

We use several carriers to so that we can offer the most efficient and cost effective rates.

We currently ship to Canada, if you live in another country, see our list of stockists who you can locate under our stores page.

Orders will be packed within 24 hours and should ship within 24-48 hours. Shipping times may vary based on location. If you've not received your package within 10 days, please contact sos@captainblankenship.com.

Yes, you can enter your gift note on the checkout page and it will appear on the packing slip. We do not include pricing on packing slips.

Yes, you can reach us at 1 (800) 529-5526. Please leave a message and someone will return your call within 24-48 hours. You can also email us at sos@captainblankenship.com, where we will respond within 1 business day.

We recommend using products 1 year from opening. The only preservatives we use in our products are plant-based.

Never. We are a cruelty-free company. Our products are certified by Leaping Bunny.

All of our products are vegan.

Yes all of our products are gluten free.

We strive to make our products palm oil free. There are ingredients in our shampooo that have a small percentage of Sustainable Palm Oil (RSPO) as a component.

Our products themselves are not certified organic, but many of the ingredients we use are. Any ingredient with an asterik after it will be a certified organic ingredient if you are looking at the ingredient list, we strive to use organic ingredients whenever possible and appropriate.

Our products are made in Minneapolis at an Organic Certified manufacturing facility that uses renewable energy to offset production, has committed to sustainability initiatives and gives back to the local community. This is one example of many ways we strive to reduce our footprint. You can read more about our initiatives here.

All of our products are totally silicone free, it is one of the ingredients we formulate to specifically avoid.

The vegetable glycerine we use is non-GMO from soy.

The citric acid is non-GMO derived from sugar cane.

Yes, they are. All of our formulas are plant based and we never use use synthetic preservatives, parabens, sulfates or “fragrance". During pregnancy you may experience heightened sensitivities to ingredients such as essential oils which we use to create a beautiful sensorial experience. We always suggest testing the products out on a small patch of skin.

Similar to skincare, your hair and scalp may need 3-4 weeks to adjust to new formulas, we suggest trying the products for 3 weeks minimum. Fine hair may want to avoid applying conditioner at the roots, and using a little more shampoo than recommended.

Our scents come from the essential oils used in products and like all natural scents, the intensity may vary.

We avoid parabens, sulfates, palm-derived ingredients, phthalates, SLS and synthetic fragrances among many other ingredients we inidivudally research for efficacy and toxicity.

Yes, our products are safe for color treated hair.

Yes, we actively avoid silicones in our formulas.

Please reach out to us at sos@captainblankenship.com and we will look into the specific ingredient for safety.

Our shampoo's PH level is 5-5.5 and our conditioner's PH level is 4-5.

In order to cut down on waste we do not create samples of our products. We do have travel size versions of our Shampoo and Conditioner. You can also reach out to us at sos@captainblankenship for questions about your hair type or how to use our products, we love getting your questions and feedback.

We formulate our products to work for all hair types. We have some great tips for slight adjustments in use based on hair type here. By creating formulas using time honored ingredients that work for multiple hair types, we hope to cut down on waste.

We currently use post-consumer and FSC certified boxes and packing materials and we are always exploring alternatives to reduce our impact on the environment.

As of right now, we are not offering refills, but this is in the pipeline as something we'd love to offer. Please purchase our bulk sizes if you're looking to cut down on your packaging footprint.

Yes! Our Shampoo and Conditioner come in 32oz bulk family sizes.

We chose aluminum for our products as it has the potential to be infinitely recyclable. Our pumps can be recycled via our participation in the PACT program. By choosing our bulk sizes, you can cut down on your footprint. We offer bulk Shampoo and Conditioner at this time.

We are a proud B Corp member and donate 1% of our profits through 1% for the Planet. Most of our products hold the Made Safe Certification, and all of them are Leaping Bunny.

Learn more here.

Our founder's last name is Blankenship. A friend once referred to her as the "Captain of the Blankenship". Years later, when Jana was formulating products in Berkley, it was the first name that came to mind. It captured some of the nautical essence of the brand and twelve years later we are still proudly called Captain Blankenship.

Learn more here