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FAQ

What is your return and exchange policy? ​

We stand behind our products with the Captain Blankenship guarantee. If you are unhappy with your purchase for any reason, we offer to replace or refund your money for the cost of the products. This guarantee applies to any product bought directly from captainblankenship.com.

If you purchased product from an authorized Captain Blankenship retailer, please contact them directly to learn their return policy.  

 

How do you ship?

We choose the most economical option to ship domestically (either USPS or FedEx).

 

Do you ship internationally?

We do not currently ship internationally through our website, but we do work with international stockists who you can locate under our stores page.

 

How long will it take to fill my order?

​We are usually able to get orders shipped within 3-5 business days.

 

What is the ​expected ​shelf life of your products?

While they can last for a very long time, the scent of products might start to fade or shift after 6-12 months. The only preservatives we use in our products are natural ones such as Non-GMO Vitamin E, Rosemary Antioxidant and Essential Oils.

 

Are your products​ or ​ingredients tested on animals​?​

Never. We are a cruelty-free company.​ Our products are certified by Leaping Bunny.

 

What type of packing materials do you use?

We purchase recyclable shipping and packing materials.

 

Are your products Vegan?

​Some of them are (hair products, toner, scrub, face oil, sprays and perfumes), but we do use beeswax in our hand and lip balms, cream, and deodorant.

 

Can I send back my bottle for refill?

​In the future, we hope so! For now, we hope you can reuse your beautiful cobalt glass bottle or jar or metal tin creatively. We find that the bath salt bottles make lovely single stem flower holders, the jars can hold salt or spices, and the balm tins are great for traveling with small items!