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FAQ


What is your return and exchange policy? ​

We are a small company that makes some of our products in small batches in house with the rest made by a certified organic beauty manufacturer. We are unable to offer refunds or exchanges, but want to make sure you are happy with Captain Blankenship products. If you have a question or concern about your product, please contact us.

How do you ship?

We choose the most economical option to ship both domestically or internationally (usually USPS, FedEx or UPS). You have the option to choose whether you would like to ship Priority Mail or most economical option at checkout.

How long will it take to fill my order?

​We make everything by hand in small batches, but are usually able to get orders shipped within 1-3 business days. ​If you need the order to arrive quickly, please select Priority Mail as your shipping option at checkout.

What is the ​expected ​shelf life of your products?

While they can last for a very long time, the scent of products might start to fade or shift after 6-12 months. The only preservatives we use in our products are natural ones such as Non-GMO Vitamin E, Rosemary Antioxidant and Essential Oils.

Are your products​ or ​ingredients tested on animals​?​

Never. We ensure that both our products and ingredients are cruelty free.​

What type of packing materials do you use?

We purchase recyclable shipping and packing materials, but we also try to reuse as many shipping materials as possible from other vendors. ​If any bubble wrap or peanuts​ are used to pack your order, please know we are reusing and hope you will as well.

Are your products Vegan?

​Some of them are (hair products, toner, scrub, face oil, sprays and perfumes), but we do use beeswax in our hand and lip balms, cream and deodorant.

Can I send back my bottle for refill?

​In the future, we hope so! For now, we hope you can reuse your beautiful cobalt glass bottle or jar or metal tin creatively. We find that the bath salt bottles make lovely single stem flower holders, the jars can hold salt or spices and the tins are great for bringing travel vitamins!